90.9 WBUR - Boston's NPR news station
Top Stories:
PLEDGE NOW
Here and Now with Robin Young
Public radio's live
midday news program
With sponsorship from
Mathworks - Accelerating the pace of engineering and science
Accelerating the pace
of engineering and science
Thursday, April 4, 2013

Sallie Krawcheck: ‘Bank Reform Still Needed’

Sallie Krawcheck, former President of Global Wealth & Investment Management at the Bank of America, speaks at the Securities Industry and Financial Markets Association annual meeting, Monday, Nov. 7, 2011 in New York.  (AP/Mark Lennihan)

Sallie Krawcheck, former President of Global Wealth & Investment Management at the Bank of America, speaks at the Securities Industry and Financial Markets Association annual meeting, Monday, Nov. 7, 2011 in New York. (AP/Mark Lennihan)

Sallie Krawcheck has been at the top of Wall Street and back down, twice: She headed up global wealth and investment management for Bank of America Merill Lynch, at over two trillion dollars, the world’s largest wealth management business. Before that, she held top spots including head of wealth management at Citibank.

Krawcheck was fired from both those jobs, but for many on Wall Street, she retains her sterling reputation. In 2002 Fortune put her on the cover and called her the last honest analyst on Wall Street. At Citibank, she was fired after she argued successfully that the bank return some money to investors who bought securities from the bank that turned out to be toxic.

Now she is advising business start-ups, and helping political hopefuls like Elizabeth Colbert Busch — sister of comedian Stephen Colbert — who’s running for Congress in South Carolina.

And Krawcheck is calling for urgent reform of Banks, saying we should not wait until the next crisis.

Carrying Her Advocacy “Too Far”

“The opinions I’m expressing outside the banks were the opinions I expressed inside the banks,” says Sallie Krawcheck.

She says banks still need different forms of compensation and types of capital.

During the early days of the recession, Krawcheck pressured her bank to refund investors.

“We had sold products to our individual investor clients that we thought were low risk, but they weren’t, and they were supposed to go down a few cents in a bad market, but they went down many, many cents, almost the whole amount,” says Krawcheck.

“I was fired in some ways for the right reasons.”
– Sallie Krawcheck

“I recommended returning the money. And there was a back and forth, back and forth, and I won that battle but I lost the job.”

“I was fired in some ways for the right reasons,” says Krawcheck. “If you’re advocating for clients and got kicked to the curb, that’s very different than you under-performed and got kicked to the curb.”

Making Bank Leaders Responsible

Sallie Krawcheck says banks don’t know how prepared they are for a crash until the crash happens.

“You don’t really get the measure when times are good, to moderately good or to even bad. In fact you probably don’t even get the measure when times are very bad. It’s when they’re very, very bad that you really see do the banks have enough capital,” says Krawcheck.

Krawcheck says despite reform measures like the Dodd-Frank Wall Street Reform and Consumer Protection Act, she still has concerns about how much capital banks are holding in reserve.

“One of the questions is how do we know if it is enough capital? We know it was too little before, it’s more now, is more enough?” Krawcheck asks.

Consumer Financial Bureau

While many on Wall Street dislike or even despise the Consumer Financial Bureau, Krawcheck supports it and thinks it’s pushing the industry towards greater clarity.

“I believe having a different set of eyes focused on the individual investor and consumer is a good thing,” says Krawcheck.

“We have so much attention paid to what’s going on in the institutional business, so many of the regulators are looking there but to really how does this impact the consumer.”

Krawcheck says a long term problem with the banking industry is how unhappy most customers are with their banks.

 “[Customers] feel pretty trapped because they don’t understand the interest rate they’re paying or they’re getting paid.”
– Sallie Krawcheck

“[Customers] feel pretty trapped because they don’t understand the interest rate they’re paying or they’re getting paid,” she says.

“They don’t understand all the details of their mortgage product. And so you have actually fewer people leaving the banks because they feel trapped but unhappy with the bank. Long term, that is not a healthy situation.”

These start ups are smaller independent banks, but also technology companies that are helping to provide more information and greater transparency to the consumer. Krawcheck points to small businesses in California and New York city — and says these are the kinds of businesses that will slowly lure customers away.

“They’re all teeny tiny right now, but they will target the fact that consumers feel confused about their relationship with financial institution, and really drive a wedge in there,” says Krawcheck.

Krawcheck was a key note speaker at the 2013 Simmons Leadership Conference.

Guest:

  • Sallie Krawcheck,

Please follow our community rules when engaging in comment discussion on this site.
  • michael441

    Why oh why do the media still value this woman’s opinion!?

  • http://twitter.com/JohnnyFroggg J Frog

    Wall Street legend Henry Kaufman thinks that Wall Street investment banks should go back to the partnership model (as opposed to the corporate model).  That would mean bankers (i.e. the partners) would be personally on-the-hook for losses.

    http://www.carnegiecouncil.org/studio/multimedia/20110620/index.html

    “I know from my own experience as a senior partner of Salomon Brothers that the shift from partnership to corporation had profound impacts over time on the level of our risk-taking and in our relationship with clients.”

    I wonder what Sallie Krawcheck thinks about it. 

    • http://twitter.com/JohnnyFroggg J Frog

      I also wonder what she thinks about “Marissa Mayer: Yahoos can no longer work from home”?  Is the new Yahoo CEO taking a sociological step back or just making good business decisions?

  • J__o__h__n

    Women CEOs aren’t going to help women workers any more than male CEOs have helped male workers.  All workers need to work for their own improvement and not wait for a trickle down that isn’t going to happen.  How family friendly is the Yahoo CEO who has an onsite nursery for her child but revoked work from home for other workers?

    • http://twitter.com/JohnnyFroggg J Frog

      I agree with you to a certain extent.  But we’ve been told that women leaders in government are doing things different than their male counterparts and changing things “for the better”.  Why don’t you think this extends to corporate world?

  • KKS2013

    Having spent almost 30 years in commercial banking I strongly agree that the message Sallie Krawcheck delivers is right on.  She tells the truth as does  Elizabeth Warren and Sheila Bair.  Curious how the women seem to speak the truth and are not listened to.   Although I never had a position as powerful as Ms. Krawcheck, as someone who has been marginalized/pushed out of the decisionmaking at various institutions it is so great to know that others have had similar experiences.   Thank you Sallie!  I look forward to reading/hearing more about you and passing your thinking on to my daughters. 

    • Raoul Ornelas

      I agree!

Robin and Jeremy

Robin Young and Jeremy Hobson host Here & Now, a live two-hour production of NPR and WBUR Boston.

July 29 12 Comments

U.S. ‘Border Crisis’ In A Global Context

Bill Frelick of Human Rights Watch says what the U.S. is seeing is dwarfed by the massive flow of refugees into other countries, such as Italy.

July 29 4 Comments

Iraq War Vet Returns To A Broken Country

Roy Scranton says what he found in Baghdad "shows the evidence of the truth of what we'd actually done."

July 28 5 Comments

Rob Reiner Reflects On Making Movies From ‘And So It Goes’ To ‘Princess Bride’

The actor and director has been making people laugh for decades.

July 28 4 Comments

New HBO Documentary ‘Love Child’ Looks At Gaming Addiction

"Love Child" tells the story of a South Korean couple whose baby starved to death while they cared for a virtual child.