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Tuesday, January 8, 2013

Outsourcing Reverses As Indian Companies Hire In U.S.

Infosys Technologies employees break for lunch at company's headquarters in Bangalore, India in January 2011. The outsourcing giant is now hiring American workers. (AP Photo/Aijaz Rahi)

Infosys Technologies employees break for lunch at company’s headquarters in Bangalore, India in January 2011. The outsourcing giant is now hiring American workers. (AP Photo/Aijaz Rahi)

In a reversal of a longtime trend, Indian outsourcing companies are hiring American workers as they open and expand centers in the U.S.

The biggest Indian outsourcing company, Tata Consultancy Services, increased its hiring of U.S. workers by 25 percent last year, including back office workers in Midland, Mich. and information technology (IT) workers at a new center near Minneapolis, Minn.

Another Indian outsourcing giant, Infosys, opened its first center staffed primarily with U.S. workers last year outside of Atlanta, Ga.

A survey of outsourcing industry executives ranked the U.S. as the best place to expand IT and business-services delivery centers in the next two years. India ranked second.

Bloomberg editor-at-large John Helyar writes about the trend in the article “Outsourcing Turns Inside-Out as Indians Open U.S. Centers.”

Guest:

  • John Helyar, editor-at-large for Bloomberg News in Atlanta.

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Robin Young and Jeremy Hobson host Here & Now, a live two-hour production of NPR and WBUR Boston.

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