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In a reversal of a longtime trend, Indian outsourcing companies are hiring American workers as they open and expand centers in the U.S.
The biggest Indian outsourcing company, Tata Consultancy Services, increased its hiring of U.S. workers by 25 percent last year, including back office workers in Midland, Mich. and information technology (IT) workers at a new center near Minneapolis, Minn.
Another Indian outsourcing giant, Infosys, opened its first center staffed primarily with U.S. workers last year outside of Atlanta, Ga.
A survey of outsourcing industry executives ranked the U.S. as the best place to expand IT and business-services delivery centers in the next two years. India ranked second.
Bloomberg editor-at-large John Helyar writes about the trend in the article “Outsourcing Turns Inside-Out as Indians Open U.S. Centers.”