City council member Wesley Bell looks back on the past year since protests and violence swept the Missouri city.
Self-service technology was supposed to speed up service and save retailers money by reducing the number of employees. But a recent study by the Arlington , Virginia-based Food Marketing Institute shows that in 2010, customers at self-checkout stores only used them about 16 percent of the time. That’s down from 22 percent three years ago.
Meanwhile, some major chains, including Big Y, with stores in Massachusetts and Connecticut, and Idaho-based Albertsons, have eliminated their self-checkout lanes.
Is this a reverse trend? Or are stores waiting to see what the next evolution of self-service technology will be?
Experts share a range of perspectives on how to combat the Islamic State militant group, and the role the U.S. should play.